Integrating Electronic Health Records, Health Analytics, and Workforce Management for Hospital Quality Improvement and Patient Safety: A Narrative Literature Synthesis
Keywords:
Electronic Health Records, Big Data Analytics, Process Mining, Medication Safety, Hospital Digital TransformationAbstract
Hospital digital transformation requires the integration of technology, healthcare processes, and organizational capacity to improve healthcare quality and patient safety. This study aims to develop a socio-technical framework that integrates the key components of hospital digital transformation through a narrative literature synthesis. The study synthesized five peer-reviewed articles published between 2023 and 2025 covering Electronic Health Records (EHRs), Big Data Analytics, process mining, medication safety, and workforce management. The findings demonstrate that EHRs serve as the foundation for integrated clinical data, Big Data Analytics transforms data into actionable insights for risk identification and evidence-based decision-making, process mining evaluates real-world healthcare workflows to identify process inefficiencies, and medication safety applies these improvements to high-risk stages of patient care. Furthermore, organizational factors, particularly workforce management, staffing, workload, and system usability, determine the sustainability of digital transformation. This study contributes by proposing an integrated socio-technical framework that connects technological, process, and organizational dimensions, providing a conceptual reference for hospitals to align digital investments with continuous improvements in healthcare quality, patient safety, operational efficiency, and workforce sustainability.
Abstrak
Transformasi digital rumah sakit memerlukan integrasi antara teknologi, proses pelayanan, dan kapasitas organisasi untuk meningkatkan mutu layanan serta keselamatan pasien. Penelitian ini bertujuan mengembangkan kerangka sosio-teknis yang mengintegrasikan komponen utama transformasi digital rumah sakit melalui pendekatan narrative literature synthesis. Penelitian dilakukan dengan mensintesis lima artikel peer-reviewed yang diterbitkan pada periode 2023–2025 dan membahas Electronic Health Records (EHR), Big Data Analytics, process mining, medication safety, serta manajemen tenaga kesehatan. Hasil penelitian menunjukkan bahwa EHR berperan sebagai fondasi penyedia data klinis terintegrasi, Big Data Analytics mengubah data menjadi informasi untuk mendukung identifikasi risiko dan pengambilan keputusan, process mining mengevaluasi alur pelayanan aktual untuk menemukan ketidakefisienan proses, sedangkan medication safety menerapkan hasil evaluasi pada tahapan pelayanan yang berisiko tinggi. Selain itu, faktor organisasi, terutama manajemen tenaga kesehatan, staffing, beban kerja, dan system usability, menentukan keberlanjutan transformasi digital. Penelitian ini berkontribusi dengan mengusulkan kerangka sosio-teknis yang menghubungkan dimensi teknologi, proses, dan organisasi sebagai acuan konseptual bagi rumah sakit dalam menyelaraskan investasi digital dengan peningkatan mutu layanan, keselamatan pasien, efisiensi operasional, dan keberlanjutan tenaga kesehatan.
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Copyright (c) 2026 Raul Jiyan Firmansyah, Farrelindra Nadhif Islami Fizhar, Rahma Ayu Kusuma Wardani, Haranufa Andrea Gloris Suryanto, Zamzami Raihanun Islami (Author)
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