Consumer Behavior in the Digital Era: A Literature Review of Environmental Factors and Electronic Word-of-Mouth. UNIVERSA: International Journal of Socio-legal, Economics, Science and Educational Technology, [S. l.], v. 1, n. 2, p. 178–187, 2026. Disponível em: https://darulilmijournal.com/index.php/universa/article/view/218. Acesso em: 17 jul. 2026.